Refund policy

Made-to-order pieces (sherwanis, indo-westerns, jodhpuri suits and our hand-embroidered kurta sets, in your chest size or made to measure) are cut and sewn after you order, so we cannot take them back for a change of mind.

Our fit promise. If your piece does not fit as ordered, message us on WhatsApp within 30 days of delivery and show us on a short video call where the size differs from what you ordered or the measurements you gave us. Once we have checked it, we pay you an alteration allowance of ₹1,500 so a local tailor can adjust it. No receipt and no need to ship anything back. The allowance is paid as a partial refund to the account you paid from.

If we got it wrong. If the piece is not what you ordered (design, colour or size), does not match the measurements you gave us, has a fault or arrives damaged, email us within 30 days of delivery with photos. We remake, repair, replace or refund it, and we pay the shipping.

Ready-made pieces and accessories (ready-made kurta sets, juttis and mojaris, stoles and dupattas, malas and safas): we take them back only if the item arrives damaged or faulty, is the wrong item, or is not as ordered, including a size different from the one you ordered. Email us photos within 7 days of delivery; we replace it or refund you and pay the return shipping. We do not take them back for any other reason.

Cancelling an order. Ready-made pieces and accessories can be cancelled for a full refund until they are shipped. Made-to-order pieces cannot be cancelled once we start work, because each one is cut for you. If we cannot dispatch by the date we promised, you may cancel any order for a full refund.

How refunds are paid. To the UPI, card or bank account you paid from, in rupees, within 14 days of our decision (within 7 working days if an order is cancelled because of our delay).

Contact. WhatsApp or call +91 8426 000 888, or email hello@seiberach.com. See also our shipping policy and size guide.